Service hours

The Aqua Service Desk operates 24 x 7 x 365. A number of different levels of service provision are available to Aqua customers:

Core service:

09:00 – 17:00 (GMT)
Monday to Friday on each UK working day.

Local service:

09:00 – 17:00 (Local Time)
Monday to Friday on each local working day.

Extended European service:

08:00 – 18:00
Monday to Friday each UK working day.


“24 X 5” – (Monday to Friday)
“24 X 7” – (Monday to Sunday)

Customisations to these services are available on request.